Frequently asked questions

Yes. Every item we sell is genuine and factory-sealed, never resealed. We source through suppliers we've worked with and trust, and we check stock before it's listed, so you can buy with confidence.

Pokémon in English, Japanese, Korean and Simplified Chinese, plus Japanese Disney Lorcana, One Piece and Yu-Gi-Oh!. New sets are added as they release, so check Fresh drops for the latest.

Each language is printed for its own market, so set names, release dates and sometimes the cards in a set differ. Japanese cards are known for their print quality. Gameplay is the same in every language.

Not a lot. Some Japanese retailers remove the outer shrink wrap at purchase, which can look like tampering, but the boxes stay factory-sealed with the original pull-tab intact. We also work with suppliers we've known for a long time.

No, we only sell sealed products.

Pre-orders let you reserve upcoming products before release. Payment is taken in full at checkout to secure your order, and we dispatch by the date shown on the product page.

Please order pre-order items separately from in-stock items. If you combine them, the whole order is held until the pre-order is available.

Prices are fixed at the point of pre-order, so we can't refund the difference if the price changes before dispatch.

Visa, Mastercard, Maestro, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna and more. All payments are handled securely at checkout.

No. You can check out as a guest with just your email address. If you'd like your orders in one place, you can sign in at checkout or from the account icon at the top of the page.

You can cancel, but please get in touch as quickly as possible. We process orders fast, and once an order has been dispatched we can't stop it. Orders can't be changed once placed, so if you need something different, cancel before dispatch (if there's still time) and reorder.

No. All our stock is held and dispatched from the UK, so there's nothing extra to pay on delivery. The price at checkout is the full amount.

Order before 2pm on weekdays (8am on Wednesdays) and we'll dispatch the same day, fully tracked. Orders after the cutoff, or at weekends and on bank holidays, ship the next working day. During big set releases, please allow an extra day.

Royal Mail Tracked 48 is £3.95 and usually arrives in 2–3 working days. Tracked 24 is £4.95 and usually arrives in 1–2 working days. Orders over £75 get free Tracked 48, with Tracked 24 available for £1 more.

Every order is sent fully tracked. You'll get an email with your tracking link as soon as it's dispatched.

Not at the moment. We only ship to addresses in the United Kingdom.

Your order is our responsibility until it's delivered. If it's lost in transit, we'll replace it or refund you. If your tracking hasn't updated, get in touch with your order number and we'll look into it.

Please contact us within 48 hours of delivery at info@fortunatcg.co.uk with your order number and photos of the item and the packaging, and keep the packaging. We'll put it right with a replacement or a refund. Telling us quickly helps us make a claim with Royal Mail, but it doesn't affect your rights.

You can return unopened, sealed products within 14 days of delivery for a refund. Sealed products can't be returned once opened, because their contents are then known. Faulty or incorrect items are put right with a refund or replacement. See our Returns & Refunds policy for the full details.

For change-of-mind returns, return postage is at your cost, and we recommend a tracked service. If an item is faulty, damaged or we sent the wrong thing, we cover the return postage.

We process refunds within 14 days of receiving your return, back to your original payment method. Your bank may take a few more working days to show it.

Email info@fortunatcg.co.uk or call +44 7883 199140, Monday to Friday, 9am to 5pm. We aim to reply within 1–2 working days.