Terms of service
TERMS OF SERVICE
Last updated: 19 October 2026
This website is run by Fortuna TCG Ltd, trading as Fortuna TCG. In these terms, "we", "us" and "our" mean Fortuna TCG Ltd, and "you" means the person using the site or placing an order.
These terms apply when you use our website and when you buy from us. Our Shipping Policy, Refund Policy and Privacy Policy also form part of these terms. By placing an order, you agree to them.
Nothing in these terms affects your legal rights as a consumer.
SECTION 1: WHO WE ARE AND WHO CAN ORDER
1.1 Fortuna TCG is the trading name of Fortuna TCG Ltd, a company registered in England and Wales, company number 17007258.
1.2 Registered office: 95 Higher Lane, Lymm, WA13 0BZ, United Kingdom.
Trading and returns address: 41 Craven Road, Broadheath, Altrincham, WA14 5HJ, United Kingdom.
1.3 We are registered for VAT. Our VAT number is GB 524615893.
1.4 You must be 18 or over to place an order, or have the permission of a parent or guardian.
SECTION 2: OUR PRODUCTS
2.1 We take care to describe and photograph our products accurately. Colours may look slightly different depending on your screen.
2.2 Products are sold in the language and edition shown on the listing. Set names, card lists and release dates can differ between English, Japanese, Korean and Chinese editions.
2.3 Booster packs and boxes contain randomly assigned cards. We cannot guarantee any particular card.
SECTION 3: ORDERS, PRE-ORDERS AND ALLOCATIONS
3.1 When you place an order, we will email you to confirm it. Our contract with you is formed at that point.
3.2 In rare cases we may need to cancel an order after it has been placed, for example if the product turns out to be unavailable or damaged, it was listed at an obviously wrong price (see 4.4), or we suspect fraud. If we do, we will tell you as soon as possible and refund your payment in full.
3.3 We may limit how many of a product each customer can buy, including on pre-orders, so that more customers can get new releases. Any limit will be shown on the product page. We may cancel orders that go over a stated limit, including where several orders are placed to get around it.
3.4 Pre-orders are paid in full at checkout. The dispatch date on the product page is our best estimate, based on the release date and when our suppliers expect to deliver to us. If it changes, we will email you with the new date. You can cancel a pre-order at any time before it is dispatched for a full refund.
3.5 The price you pay for a pre-order is fixed when you order. If our price changes before dispatch, we will not charge you more, and we will not refund the difference if it goes down.
3.6 If our supplier delivers fewer units than expected, we will fulfil pre-orders in the order they were placed, and refund in full any we cannot fulfil. We will tell you as soon as we know.
SECTION 4: PRICES AND PAYMENT
4.1 Prices are in pounds sterling and include VAT where it applies. Some items are sold under the VAT margin scheme. For these, VAT is included in the price but is not shown separately on your invoice, and cannot be reclaimed.
4.2 Delivery charges are shown at checkout before you pay.
4.3 Our prices can change, but the price you pay is the price shown when you placed your order.
4.4 If a product is listed at an obviously wrong price, for example because of a typing error, we are not obliged to supply it at that price, even after your order has been confirmed. We will contact you and either offer it to you at the correct price or cancel the order and refund you in full.
4.5 Payment is taken at checkout. Discount codes are subject to the conditions stated with them, such as first order only, and cannot be exchanged for cash.
SECTION 5: DELIVERY
5.1 We currently deliver to UK addresses only. Delivery options, charges and dispatch times are set out in our Shipping Policy.
5.2 Delivery times are estimates. If your order has not arrived within the estimated time, contact us and we will look into it with Royal Mail.
5.3 Your order is our responsibility until it is delivered to you, or to someone you have asked us to deliver it to. If it is lost or damaged in transit, we will replace it or refund you. The products become yours once they are delivered.
5.4 Please check your delivery address before you order. If a parcel comes back to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, which may cost extra, or refund the order less the original delivery charge.
SECTION 6: CANCELLATIONS, RETURNS AND FAULTY ITEMS
6.1 Changing your mind. You can cancel your order within 14 days, starting the day after you receive it. You do not need to give a reason. To cancel, email info@fortunatcg.co.uk with your order number, then send the items back to our returns address within 14 days of telling us.
6.2 Your refund. We will refund the price of the items and the original delivery charge within 14 days of receiving the items back, or of receiving proof that you have sent them, if sooner. If you chose a faster delivery option, we refund the cost of our standard delivery only. Unless the item is faulty or we sent the wrong thing, return postage is at your cost. We recommend a tracked service.
6.3 Opened sealed products. The value of booster packs, booster boxes, Elite Trainer Boxes and similar sealed products depends on them staying sealed, because the cards inside are random. You can still cancel, but if a sealed product has been opened, we may reduce your refund to reflect the loss in value, up to the full price paid. Because opened product cannot be resold as sealed, this is likely to be most or all of the price.
6.4 Faulty, damaged or incorrect items. If an item is faulty, damaged or not as described, you have rights under the Consumer Rights Act 2015. You can reject it for a full refund within 30 days of delivery. After that, we will repair or replace it, and if that is not possible or does not fix the problem, you can have a refund. We pay return postage for faulty or incorrect items.
6.5 If something arrives damaged, please contact us with your order number and photos of the item and packaging, and keep the packaging. Telling us within 48 hours of delivery helps us make a claim with Royal Mail, but it does not affect your rights.
6.6 Full details are in our Refund Policy.
SECTION 7: PROHIBITED USES
You must not use our site or its content:
(a) for any unlawful purpose;
(b) to encourage others to carry out or take part in any unlawful act;
(c) to infringe our intellectual property rights or anyone else's;
(d) to give false or misleading information, including when placing an order; or
(e) to interfere with the security of the site.
SECTION 8: OUR RESPONSIBILITY TO YOU
8.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was made.
8.2 We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products.
8.3 We supply products for personal use only. We are not liable to you for any loss of profit, loss of business or business interruption.
8.4 We aim to keep our website available and accurate, but we do not guarantee that it will always be available or free of errors.
SECTION 9: GOVERNING LAW AND COMPLAINTS
9.1 These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland. If you live in Northern Ireland, you can also bring proceedings in Northern Ireland.
9.2 If you are unhappy with anything, please email us first and we will do our best to put it right. For free, independent advice on your rights, you can contact Citizens Advice.
SECTION 10: CHANGES TO THESE TERMS
We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.
SECTION 11: CONTACT US
Email: info@fortunatcg.co.uk
Phone: +44 7883 199140 (Monday to Friday, 9am to 5pm)
Post: Fortuna TCG, 41 Craven Road, Broadheath, Altrincham, WA14 5HJ, United Kingdom